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Service, maintenance and training Over the last several years, we
at GAMMA have continuously built up our service and advisory team. Not least,
because we are convinced, that being constantly at our customers’ service and
permanently “on call” with customer support is the best way to ensure
successful application of the GAMMA system. In practical terms, this means
service- and customer-oriented direction for proper application of our
product. Above all, close contact to our customers also brings us important
market feedback, which we use towards continuous product improvement and
development. |
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Through our international
contacts, we always stay informed about the latest developments in the
“functional” business, just as we ourselves make constant efforts to improve
our systems and encourage innovation. |
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Customer service means: ·
Direct contact to the customer ·
Well-trained consultants for
medical products ·
Visits to the practice (throughout
the German-speaking area) ·
On site product introduction and
service (Germany/Austria only) ·
Advanced training sessions ·
Close partnership with renowned
Institutes and Universities ·
Road Shows ·
Participation at exhibitions |
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The GAMMA CADIAX® systems are
medical measurement appliances of Product Class I. Legal regulations make it
obligatory that our customers have these appliances checked at regular
intervals for electrical safety and measurement function. We
regard it as our duty to offer this service to our customers on site. Our
technicians are at your service for appointments. |
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Software maintenance It is our duty to ensure that, with the Gamma Dental Software®, our customers receive a functionally reliable system at their disposal. We work constantly at improving and further developing the software, and creating new modules and functions. Most GAMMA users appreciate to
have regular supervision in product application as well as periodical
training sessions, so that new staff has no problems in handling the
software. |
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In addition to the normal
telephone Hotline, we have a special service: Software support online. With
this system, our software technicians can have direct access to the
customer’s computer. The customer can follow each of the technician’s
manipulations directly on the computer screen. This not only solves the software-
or configuration problem quickly and easily, but also serves as an individual
training session! To take advantage of this service, you only need a standard DSL Internet access. Our technicians will then give you all further details. The connection set-up only takes a few minutes. |
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Immediately after concluding a
software maintenance contract, the following company services are
automatically at your disposal: ·
Telephone information (or
information via Fax or Email) for questions concerning the software. ·
Information about update releases
and announcements regarding new program versions, containing details of
performance range ·
Telephone information (or via fax,
e-mail) about the usage of the program ·
Telephone information about program interfaces of the software, in
order to link individual modules of the software with other programs. ·
Availability of the latest program
version; this version will be sent on CD-ROM, including all of the
corresponding documentation. The end user is responsible for setting up and
running the new updates on the computer ·
Free online software maintenance |
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Naturally, we cannot provide all
of these services at no cost. Therefore, we offer a system calculated on the
modules, that represents the graded maintenance costs, according to the
software version being used: |
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Training and further education
Training and further education
are important factors in successfully integrating a functional dentistry. We maintain close cooperation with renowned training academies and universities, and our own well trained team of advisors is being expanded along strict selection criteria. We want to provide you with reliable contact partners, who will be at your service in “word and deed”. For information about the latest course program and
the partner training institutes who offer seminars, courses and university
courses, using our system, please request from or visit below mentioned
contacts: |
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VieSID |
ph: +43 (2243) 21962 Internet: www.viesid.com e-mail: info@viesid.com |
